Senior Salesforce Administrator

Pittsburgh, PA

Department: Sales Operations / Business Development

Summary Of The Position:

The Senior Salesforce Administrator ensures that we are maximizing efficiency and capitalizing on the full features and benefits of our Salesforce platform. The Senior Salesforce Administrator will report to the VP of Sales Operations, and will collaborate closely with functional leaders to support, configure, maintain, and improve the Salesforce ecosystem in support of daily operations and strategic initiatives. The position will provide Salesforce support to internal and external end-users and serve as a mentor for other Salesforce Administrators on the team.

Primary Functions Of The Position

Serves as a system administrator for the entire Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Salesforce Shield

Handles administrative functions including user account maintenance, reports and dashboards, workflows, process builders, flows, triggers, validation rules, campaigns, custom objects, change management, and sandbox deployments

Key contributor to our ongoing development efforts for our customer-facing Salesforce Experience Community; including QA testing, UAT testing, and vendor management

Helps prioritize and triage all Salesforce issues and enhancement requests directly with the Sales Operations team

Organizes and performs system training and demonstrations to internal and external users

Creates documentation of new system processes

Gathers business requirements to create process improvements using Salesforce technology

Maintains Salesforce database for integrity and accuracy including cleansing and duplicate record management

Education And Experience Requirements-

STRONG FLOW + LIGHNTING FLOW SKILLS IS A MUST

Bachelor’s Degree

Salesforce Administrator certification

4+ years of Salesforce Administration experience

Strong communication skills and experience working with functional leadership

Creative and analytical thinker with strong problem-solving skills

Demonstrated ability to meet deadlines and prioritize simultaneous requests

Lead Experience

Preferred Experience-

Ability to write APEX triggers

Experience in banking and/or financial service

Please send/Email resumes:

c.minyon@masonfrank.com