Sr. AWS Connect Architect & Developer

Windsor Mill, MD

Job Description

Please Note: Preference is candidates local to Maryland, Washington DC (DC) &  Northen Virginia Area.

Position Description:

Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.

Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications

Support and enhance existing processes based on new requirements or upgrades

Facilitate requirements gathering, review and document requirements

Design and develop solutions within the ServiceNow environment

Key Required Skills:

AWS Cloud Architect and Administration

AWS Connect Architect and Developer Experience

Working knowledge of WebRTC & SIP

Requirements/Basic Qualifications:

Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field. Typically requires BS degree and 8 years of prior relevant experience or Masters with 6 years of prior relevant experience.

7 years of experience working with large enterprise framework

7 years of hands-on experience working with AWS Cloud platform

3 years of hands-on experience working with Amazon Connect

3 years of experience using Node.js, Python or Java for development

3 years of experience in designing call routing & messaging

Excellent interpersonal and communication skills

Must be able to obtain a Public Trust

Required Skills:

Solid AWS Cloud and AWS Connect Developer experience

Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat

Experience with process flow documentation creation.

Strong verbal and written communication skills.

Desired Skills:

Adept at working independently, but also in a team environment

Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment

Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems

Prior Federal government experience

Self-starter, highly motivated individual who adapts to a dynamic work environment

Strong attention to detail with an ability to operate effectively across multiple priorities

Education/Work Experience

Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field

Typically requires BS degree and 8 years of prior relevant experience or Masters with 6 years of prior relevant experience.

Please send/Email resumes:

careers@ommincorp.com