Production Support Analyst

Owings Mills, MD

TOP REQUIREMENTS:

Production support experience – 247 support, fast paced

Cloud and AWS knowledge (such as Azure, S3 buckets, New Relic, Splunk, Cloud Watch)

Ability to write basic Splunk queries and investigate application issues through Splunk logs preferred.

Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol).

REQUIREMENTS:

Requires 6+ years of relevant experience (Production Support/Application Support) working in a technical environment and solving technical issues related to applications, servers, and database connectivity.

Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol).

Requires working and conceptual knowledge of various technical domains (Windows, Unix, Scripting, AWS, Splunk).

Shows ability to work independently, as well as in a team environment.

Possesses strong interpersonal skills, as well as verbal and written communication skills.

Basic knowledge of Automated Scheduler (e.g. Autosys) and batch support preferred.

Ability to write basic Splunk queries and investigate application issues through Splunk logs preferred.

Basic understanding of DNS and Load Balancer concepts preferred.

Basic understanding of Disaster recovery preferred.

ServiceNow is a plus.

RESPONSIBILITIES:

Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels.

Evaluates and acts on the production readiness for technology solution implementations and application deployments.

Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring.

Demonstrates root cause analysis skills for investigation of incidents impacting technology availability.

24x7 on-call rotation is required for this role, (including off-hour, weekend and holiday coverage) once every 7 weeks.

Ensures incidents impacting technology availability are resolved within policy standards.

Accountable for your own work and effective coordination of process and information with others.

Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments.

Proactively helps team members and makes suggestions to improve practices.

Proactively looks for automation opportunities .

Help shape new technology standards with bringing on new fresh ideas.

Please send/Email resumes:

Samantha.Walsh@compassptc.com