Junior Program Manager 

San Antonio, TX

This is a really unique opportunity for someone to jump in and learn all facets of program management!

Job Requirements:

This is a split position with approximately 75% of the work focused on supporting the client project and 25% focused on TechWerks’ Quality Assurance efforts.

This position is ideal for someone who is highly organized, optimistic, enjoys opportunities to learn, and is looking to grow their project management skills and experience. Written and verbal fluency in both Spanish and English is a required.

This position will support the Project Manager in leading large and complex client projects, from initial planning through development and implementation. The position holder must exhibit excellent customer service and written and oral communication skills, as they will be working closely with customers and be integral to the successful delivery and execution of project requirements. The right candidate for this position can work with small and large multi-functional and geographically distributed teams consisting of various types of professional personnel. Must be able to thrive in a fast-paced agile environment often supporting matters of high and public visibility. Must reflect the highest of standards and ensure that delivered solutions meet all customer business requirements. Must be willing and prepared to cross-train and support other team members’ tasks as needed, including phone and fulfillment support. Will work closely with partners and clients, serving as a public representative of TechWerks and must perform as such. Accountability, honesty, organization, ingenuity, consistency, accuracy, flexibility and reliability are the foundational requirements for the position. The position holder will support process management audits and certification renewals throughout the year.

ESSENTIAL DUTIES

Monitor the progress, quality, and delivery of support services and products.

Meeting attendance, scheduling, and moderating, establish and maintain preferred communications channels, executive summarization, and task delegation.

Build and maintain effective relationships with new and existing clients, vendors, and fellow teammates. This may include on-site and off-site engagements.

Provide statistical and/or narrative memos, briefs, reports, or presentations. Create status reports. Generate forecasting reports, tracking methods, stakeholder analysis, risk assessments, impact reports, diagrams, possible solutions, and contingency planning.

Provide high-level internal and external support which may include instructional systems design, research, surveys, training production, training delivery, contracting management, and other duties as assigned.

Provide ground-level support to internal and external staff which may include data entry, phone support, customer service, shipping and fulfillment, meeting/webinar moderation, training production, document and data formatting, and other duties as assigned.

Assist with maintaining organizational standards, policies, processes, and procedures that accurately reflect how the company does business and advise project managers on company quality management expectations to ensure necessary artifacts (Risk Logs, Project Management Plans, etc.) are being properly utilized and maintained.

Support internal and external quality management audits.

Support company business development endeavors from prospective clientele stewardship to partnership and contractual collaborations.

EDUCATION

Bachelor’s degree

4+ years professional experience preferred

SKILLS

Microsoft Word, Excel

Microsoft Teams (preferred) or other chat software

Excellent communication skills

Highly organized

Excellent phone skills

Excellent time management skills

Must be able to communicate (written and verbal) with native English and Spanish speakers.

Able to work well with remote team members

Adapt and respond to changes both inside and outside the assigned projects/programs.

Must be able to lift 25lb

WORK ENVIRONMENT

Work is performed on site

Some travel may be required

GENERAL INFORMATION

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. The employee must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Reasonable Accommodation Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable, accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Must be fluent (verbal and written) in Spanish

Bachelor's Degree required.

Please Send/Email resumes:

rchen@techwerks-llc.com